What we actually do if a paid step goes wrong.

Australian Consumer Law

Wipper sells services to Australian small businesses. ACL consumer guarantees still apply to paid work. We will not tell you that there are “no refunds ever”. If a paid service is not as described, or not fit for the agreed purpose, we fix it in a reasonable time or refund some or all of what you paid.

How to ask

Email hello@wipper.com.au with your Stripe receipt or Wipper receipt ID. There is no in-app cancel portal. We reply on business days.

Setup deposit, 50%

Launch is A$990 setup + A$149/month. Grow is A$1,990 setup + A$299/month. Operate is A$3,990 setup + A$599/month. Checkout charges half of setup. That deposit is refundable if you cancel before content sign-off, because the build has not started. After content sign-off, the deposit pays for work already underway and is not refunded except where the Australian Consumer Law requires a remedy. The rest of setup is due at launch. The monthly fee starts at launch.

Cancel the monthly fee

Cancel any time after the first 3 months, 30 days' notice. Cancel by emailing hello@wipper.com.au. There is no self-serve cancel portal. Monthly fees stop at the end of that notice.

Free preview

The instant preview is free. There is nothing to refund.

Last updated: 20 Aug 2026. This page states the current operating practice. It does not exclude ACL rights.